Analytics Suite

Transform conversations into decisions, insights, and improvement

Analyze 100% of interactions to uncover what
drives performance, experience, and revenue.
With insights beyond dashboards.
Schedule a demo

From raw conversations to measurable impact

Stop relying on samples and assumptions. Get a complete, data-driven view of every interaction.

100%
Coverage

Move beyond 2–3% manual audits

87%+
Efficiency gains

Reduce operational overhead

20%+
Revenue uplift

Turn insights into growth

0
Manual overhead

Automate VOC, QA, and reporting

Capture. Analyze. Understand. Act.

01

Unified conversation capture

Capture all voice and text based interactions in one place.

02

AI-powered understanding

AI uncovers intent, sentiment, behavior, and compliance.

03

Intelligent insights engine

Turn data into insights, trends, and predictions.

04

Action across the business

Enable teams to act faster across CX, sales, and operations.

Analytics Suite

Clara AI

Ask questions.Get answers. Discover what you didn’t know.

From dashboards to conversations with your data
GenAI-powered insight engine that replaces static reports
Just ask Clara AI
  • Which agents are causing customer frustration and why?
  • What sales scripts are converting best?
How we make it happen
  • Ask natural language questions
  • Correlates millions of data points
  • Generates insights + visual outputs
01

Faster decision-making

Deep insights without analysts

Smarter decisions

Reduced risk

Increased revenue

02
Predictive Suite

Know what will happen before it does

  • 01
    Buying propensity
    • Scores likelihood of conversion during interactions
    • Helps agents prioritize high-value opportunities
  • 02
    Customer aggression prediction
    • Detects escalation risk early
    • Enables proactive intervention
  • 03
    Agent attrition modelling
    • Identifies burnout and dissatisfaction patterns
    • Helps reduce churn
Transcription & Translation

Convert every interaction into structured,  searchable data

Make every conversation searchable, structured,and ready for analysis
How we make it happen
  • Multi-engine transcription approach
  • Supports voice + text based conversations
  • Capable of transcribing multiple languages within the same call
03

Foundation for all analytics

Customizable for each group or process

Save up to 1 hour per agent per day

Eliminate manual note-taking

Improve data consistency

04
Summarization & CRM Integration

Automatically document every interaction

AI-generated summaries + CRM sync
How we make it happen
  • Summarizes calls instantly
  • Captures key actions and follow-ups
  • Pushes data directly to CRM
Quality Automation

Evaluate every interaction, not just a sample

AI-driven QA scoring for 100% of calls
How we make it happen
  • Converts manual scorecards into automated ones
  • Supports rule-based + LLM-based QA
05

Consistent evaluation

Faster coaching

Better compliance

Identify pain points

Improve CX strategies

Optimize journeys

06
Sentiment & Intent Analysis

Understand what customers feel and why

Advanced analysis of tone, keywords, and behavior
How we make it happen
  • Tracks sentiment across interactions
  • Identifies intent and themes
Redaction & Compliance

Protect sensitive data while staying compliant

Automated redaction of sensitive information
How we make it happen
  • Removes PII from transcripts and audio
  • Supports advanced compliance frameworks
07

Reduce risk

Meet regulatory requirements

Secure customer data

What Analytics suite enables

For CX leaders
  • Full visibility into customer experience
  • Identify trends and pain points
For QA teams
  • 100% call evaluation
  • Faster, targeted coaching
For sales teams
  • Identify winning behaviors
  • Increase conversion rates
For operations
  • Optimize workflows
  • Higher CSAT
  • Reduce inefficiencies

Why Yactraq is different

100% interaction analysis vs sampling bias
GenAI insights (Clara AI) vs static dashboards
Omnichannel intelligence (voice + chat + social)
Highly customizable scoring and taxonomy models
No-SQL elastic search for faster insights

Don’t just collect data. Understand it.

Schedule a demo

Yactraq is an AI-powered analytics and real-time assistance platform built for modern contact centers. We help organizations improve compliance, boost productivity, and increase revenue across voice and digital channels in 122+ languages.

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