One platform to analyze, guide,
and optimize every conversation

Yactraq combines conversation intelligence, real-time agent assist, and AI-driven automation
into a single, flexible platform built for modern contact centers.

See platform in action
Explore real-time capabilities
Capture every interaction

Ingest voice, chat, email, and social conversations across your entire contact center.

Analyze with AI

Apply transcription,
sentiment analysis, intent detection, and predictive models to uncover insights.

Act in real time

Deliver live guidance,
alerts, and automation to improve outcomes during
the interaction.

Improve
continuously

Use insights to optimize performance, compliance,
and customer experienceover time.

The Yactraq intelligence engine

An end-to-end pipeline that transforms multi-channel conversation into predictive insights and instant actions.

01
Capture
Real-time & post-call ingestion
Capture live interactions instantly or process
recorded conversations without delay.
Multi-channel support
Consolidate conversations across channels
into one unified data stream.
02
Process
Transcription (122+ languages)
Convert voice and text interactions into accurate,
real-time transcripts across global languages
and dialects.
Sentiment & intent detection
Analyze tone, emotion, and intent to understand
customer needs and conversation context instantly.
Keyword & category analysis
Identify key phrases and automatically tag
conversations into relevant topics for faster
insights and routing.
03
Intelligence layer
Predictive models
Anticipate customer behavior, outcomes, and
escalation risks using trained AI models.
QA automation
Automatically evaluate interactions against
predefined quality benchmarks without
manual intervention.
Behavioral analytics
Uncover patterns in agent and customer behavior to drive performance and experience improvements.
04
Action layer
Agent assist
Provide real-time prompts, suggested responses,
and next-best actions during live interactions.
Supervisor alerts
Notify supervisors instantly when critical situations
or escalation risks are detected.
Compliance triggers
Detect policy violations in real time and prompt
corrective actions to ensure adherence.
05
Output
Dashboards
Visualize performance, trends, and key metrics
through intuitive, real-time dashboards.
Reports
Generate detailed, customizable reports for deeper
analysis and decision-making.
CRM integrations
Sync insights and conversation data directly into
CRM systems for seamless workflows.
Summaries
Deliver concise, AI-generated summaries of
interactions for quick review and follow-ups.

Real-Time
agent assist

Provides instant answers, next-best actions,
and compliance prompts during live conversations.

Reduced
handle time
Improved
accuracy
Assist new
agents instantly

Understand every conversation, across every channel

Yactraq analyzes interactions across voice, chat, email, SMS, and social platforms
to provide a unified view of customer behavior and agent performance.

Cross-channel
analytics
Unified
dashboards
Centralized
data
Consistent
scoring models

Powerful AI. Responsible by design.

Power every stage of the conversation lifecycle with AI - enhanced by
robust guardrails for secure, compliant, and trustworthy operations.

Transcription &
translation

Accurate transcription across
120+ languages with real-time
and post-call options.

Sentiment &
intent analysis

Understand customer emotions
and intent using tonal
and contextual AI models.

Quality
automation

Automatically evaluate 100% of
interactions using customizable
scorecards.

Predictive
intelligence

Identify buying signals,
customer aggression, and agent
attrition risks.

Customer cloud
AWS, Azure, Oracle, Private
Yactraq cloud
In any local geography
On-premise
deployment

Flexible deployment
built for enterprise needs

  • Scalable architecture
  • Multi-engine transcription (CPU/GPU optimized)
  • Secure & compliant (ISO, SOC2, HIPAA, GDPR)
  • No vendor lock-in

Works with your existing ecosystem

Yactraq integrates with virtually any telephony system, CRM, and knowledge base.
Unlike many platforms, Yactraq supports deep, custom integrations across all layers.
Telephony systems (real-time + recorded)
CRM
platforms
Knowledge
bases
Internal
systems

Start anywhere. Expand everywhere.

Yactraq is modular - you can start with a single capability and expand into a full
AI-powered contact center platform.
Real-time suite
Analytics suite
Coaching & training
Predictive suite
Compliance & QA

Enterprise-grade security and compliance

Yactraq meets global standards for
data protection and compliance.
GDPR
SOC 2
ISO 27001
HIPAA
Advanced
redaction

Why Yactraq platform

122+ language support
Real-time + post-call intelligence
Full customization & white-label
No SQL / elastic architecture
50–70% lower cost vs competitors

See how the platform works in your environment

Talk to sales

Yactraq is an AI-powered analytics and real-time assistance platform built for modern contact centers. We help organizations improve compliance, boost productivity, and increase revenue across voice and digital channels in 122+ languages.

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