Why leading contact centers choose Yactraq

Built for real-world complexity, Yactraq delivers measurable business impact faster with real-time intelligence, deep customization, and human-centric AI.

See platform in actionSchedule a demo

Built for reality, not just demos

We’re not rigid or one-size-fits-all.
We adapt to your workflows, processes, and complexity.
Most platforms force you to adapt to them.

We adapt to you.
Deep customization

Tailored scorecards, workflows, and AI models aligned to your operations.

Real-time intelligence

Act during conversations. Not after they end.

Human + AI approach

Augment agents and supervisors instead of replacing them.

Enterprise-grade flexibility

Built for complex, high-scale environments.

Real-time isn’t a feature.
It’s your advantage.

Yactraq helps you act in the moment, not just focus on post-call insights
Live compliance alert
sand script correction
Supervisor heatmaps
for active calls
Real-time transcriptionand sentiment tracking
Instant agent guidance
and next-best actions
Live Quality Improvement

Results you can measure

10–20%
Improvement in
first  call resolution
20–30%
Reduction in
handle time
300%
ROI within
months of deployment
25%
Increase in
customer satisfaction
10–20%
Reduction in
operational costs
15%
Improvement in
sales conversions
Customer cloud
AWS, Azure, Oracle, Private
Yactraq cloud
In any local geography
On-premise
deployment

Choose how you deploy

Unlike competitors, we integrate with virtually any telephony system and CRM, ensuring you’re never locked into aspecific ecosystem.

Truly global.
Truly multilingual.

Supports 120+ languages with a multi-engine transcription
approach. Ensuring high accuracy across accents,
regional flexibility, and consistent global performance.

Truly global.
Truly multilingual.

Supports 120+ languages with a multi-engine transcription
approach. Ensuring high accuracy across accents,
regional flexibility, and consistent global performance.

Truly global.
Truly multilingual.

Supports 120+ languages with a multi-engine transcription
approach. Ensuring high accuracy across accents,
regional flexibility, and consistent global performance.

Real-time
multi-language intelligence

With industry-leading simultaneous transcription by Yactraq, capture every word,
in every language without missing context. All in real-time, on the same call.

From conversation to continuous improvement

01
Capture
Collect interactions across all channels
02
Analyze
Apply AI for transcription, sentiment, and intent
03
Assist
Guide agents in real time
04
Automate
QA, compliance, and summaries handled automatically.
05
Optimize
Improve CX, sales, and operations continuously

Ready to see the difference?

Experience how Yactraq transforms your contact center from insight to action, in real time.

Schedule a demo

Yactraq is an AI-powered analytics and real-time assistance platform built for modern contact centers. We help organizations improve compliance, boost productivity, and increase revenue across voice and digital channels in 122+ languages.

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