Yactraq delivers AI-powered analytics and real-time guidance across every interaction.
AI-powered real-time guidance thatlistens to conversations and provides instant answers, next-best actions, and compliance prompts to agents.
The platform analyzes customer intent live and surfaces relevant knowledge base content, scripts, and suggested responses while the call is happening.
Automated QA scoring for 100% of interactions using
AI-driven scorecards and evaluation criteria.
Instead of manually reviewing a small sample, Yactraq evaluates every conversation and identifies coaching opportunities automatically.
Real-time compliance monitoring and script adherence tracking during live conversations. Supervisors are notified in real-time of critical issues for pro-active resolution.
AI-driven performance analytics and coaching insights across all agent interactions.
Conversation analytics to understand sentiment, friction points, and customer feedback.
AI-driven sales analytics and real-time guidance for conversion optimization.
Yactraq detects buying signals, suggests next-best actions, and identifies winning talk tracks.
AI-powered conversational bots integrated
with analytics and agent assist.
Automate routine interactions and escalate
complex conversations with full context.
Real-time answers, guidance, and automation during conversations.
Agents receive instant suggestions, compliance reminders,
and earn the superpower to instantly answer any product
or policy question.
Live monitoring, alerts, and performance dashboards.
Supervisors identify problem calls and intervene in real time.
Automated QA scoring and compliance monitoring.
The system evaluates 100% of calls and highlights issues immediately.
Gain real customer insights not uncovered
in traditional survey formats.
Full operational analytics and performance visibility.
Track KPIs, optimize workflows, and improve efficiency. Identify trends and correlations across huge data sets for meaningful short and long term improvements.
Sales performance analytics and conversion insights.
Identify winning behaviors and optimize scripts.
Continuous optimization of when and what to sell.
One of our clients witnessed a 25% increase in customer satisfaction scores within three months of adopting Yactraq. Another client reported a 15% improvement in sales conversion rates.
We fostered continuous improvement in our Customer Effort Score (CES) for 10 consecutive quarters. All told, Yactraq was a critical contributor in us raising from 4.9 out of 7 CES (70%) to 6.2 out of 7 CES (89%).
Since implementing the real-time agent assist panel, new agent hires are seeing AHT (Average Handle Time) and hold times nearly identical to experienced agents.
Yactraq is an AI-powered analytics and real-time assistance platform built for modern contact centers. We help organizations improve compliance, boost productivity, and increase revenue across voice and digital channels in 122+ languages.
©️2026 Yactraq. All Rights Reserved.
