Real-Time Suite

Perfect conversations
in real-time

Yactraq unifies conversation intelligence, real-time agent assist, and AI automation in one flexible platform.
Explore real-time capabilities

Why real-time changes everything

Real-time assistance turns every interaction into a guided, optimized experience, for both agents and customers.

10–20%

Improvement in
first  call resolution  

35%

Agent
productivity boost

20–30%

Reduction in
handle time

65%

Faster ramp up for
new agents

Capture. Analyze. Understand. Act.

01

Unified conversation capture

Capture all voice and text based interactions in one place.

02

AI-powered understanding

AI uncovers intent, sentiment, behavior, and compliance.

03

Intelligent insights engine

Turn data into insights, trends, and predictions.

04

Action across the business

Enable teams to act faster across CX, sales, and operations.

Real-Time Suite

Agent assist

Real-time AI agent assist
like a live coach expertly
orchestrating every call

Turn new agents into experts from day one
Understand customer intent in real time and suggest the most
relevant responses to agents.

Remind agents of required steps on every process, for perfect
scores every time.
How we make it happen
  • Suggests answers from KB, FAQs, policies
  • Provides next-best-action recommendations
  • Works across voice + digital channels
01
02
Real-time Sentiment

Understand customer emotions as they evolve

Continuously analyze tone, detect important keywords, intent, and interpret behavioral cues during conversations. This helps  identify customer sentiment shifts and potential escalation  risks as they happen.
How we make it happen
  • Detects frustration, escalation risk
  • Monitors emotional trajectory during call
Supervisor Heatmap

See every conversation. Intervene only where
it matters

Get a real-time view of all ongoing conversations, prioritized by severity and risk levels. This enables quick intervention where it matters most without monitoring every call manually.
How we make it happen
  • Flags high-risk conversations instantly
  • Allows supervisors to join, chat, or guide agents
  • Shows real-time transcript and trigger points
03
04
Live Agent Desktop Monitoring

Connect what’s being said with what’s being done

View and record on-screen actions along with voice or chat interactions to provide full context. This makes it easier to audit workflows, identify inefficiencies, and improve training.
How we make it happen
  • Trigger recordings based on events, or deploy continuous recording
  • Correlates actions with transcripts
Multilingual Real-time Transcription

Real-time transcription across 120+ languages

Conversations are transcribed in real time and can be translated across multiple languages instantly.
‍
Ensures accessibility, global scalability, and better  post-call analysis.

Capable of transcribing multiple languages within the same call.
How we make it happen
  • Multi-engine transcription approach
  • Works globally across dialects
05
06
Real-time Compliance Alerts

Achieve near-perfect compliance during the call

Monitor conversations against predefined scripts and compliance requirements.

Flag deviations or potential violations immediately, helping reduce legal and operational risks.
How we make it happen
  • Alerts agents instantly
  • Notifies supervisors when needed
  • Allows correction before call ends
Conversational AI Chatbots

Extend real-time intelligence beyond agents

Routine queries and repetitive tasks are handled automatically using AI-driven workflows.

Improves efficiency while allowing agents to focus on more complex, high-value interactions.
How we make it happen
  • Generate plain language replies
  • Supports agents during conversations
  • Integrates with knowledge systems
07
08
Voice Stress & Fraud Detection

Detect risk signals hidden in voice

The system acts as a virtual lie detector, and evaluates vocal patterns such as pitch, pace, and stress indicators to detect anomalies. This helps flag potential fraud or suspicious behavior during live conversations.
How we make it happen
  • Advanced tonal analysis
  • Flags suspicious behavior in real-time

What real-time intelligence unlocks

For agents
  • Instant answers
  • Reduced cognitive load
  • Faster ramp-up
For supervisors
  • Scalable oversight
  • Smart intervention
  • Data-backed coaching
For business
  • Lower costs
  • Higher CSAT
  • Increased revenue

Why Yactraq real-time is different

Works with any telephony system
Integrates with any CRM system
Integrates with any Knowledge base
Omnichannel real-time capability
True real-time AI + analytics combined
Deep customization per business process
Lower cost vs competitors
Option to White-label the platform

Don’t wait for insights after the call. Learn, coach, improve live.

Schedule a demo

Yactraq is an AI-powered analytics and real-time assistance platform built for modern contact centers. We help organizations improve compliance, boost productivity, and increase revenue across voice and digital channels in 122+ languages.

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